Legal Documents

Bajemat Privacy Policy — our commitment to protecting your information

Your personal data matters to us. This Privacy Policy explains in detail how Bajemat collects, stores, and protects your data.

Last Updated: 1 January 2026
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256-bit SSL
Encryption protection
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GDPR Standards
In line with international standards
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Not Third Parties
Your Data Is Never Sold
Transparent policy
Written in Plain Language

Our commitment: Bajemat takes your privacy seriously. We never sell your personal information to third parties. Read this policy to understand exactly what data we hold and why.

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Section 01

Introduction & scope of this policy

This Privacy Policy ("Policy") is issued by the company operating the Bajemat platform and applies to the bajemat.bet website, mobile application, and all related services. It explains in detail how we collect, process, store, and protect your personal data ("Data").

By using bajemat's services, you agree to this Privacy Policy. If you disagree with any part of this policy, please refrain from using our services.

Where this policy applies

  • All pages and features of the bajemat.bet website
  • Bajemat mobile application (iOS and Android)
  • Email, live chat, and other communication channels
  • Participation in bonus and promotional programs
  • Payment & Financial Transaction Processing

Although this policy is written in Bangla, the English version shall be considered final in the event of any legal dispute.

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Section 02

What types of information we collect

Bajemat only collects the information necessary to deliver our services properly, fulfil legal obligations, and keep your account secure.

Type of data Example Purpose
Identity information Name, date of birth, nationality KYC Verification & Age Confirmation
Contact Information Email, phone number, address Account Management & Communication
Financial information Payment methods, transaction history Payment processing & anti-money laundering
Identity Documents NID, Passport, Driving License Identity verification and regulatory compliance
Device Information IP address, browser, operating system Security and fraud prevention
Gaming Data Bet history, wins and losses, session duration Service improvement and responsible gaming

About Sensitive Information

Bajemat does not typically collect sensitive information such as race, religion, political views, or health data. However, if you voluntarily share such information as part of our responsible gaming program, it will be handled with strict confidentiality.

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Section 03

How & Where We Collect Your Data

Bajemat collects your information through various methods. You have the right to know about each of these methods.

Directly from you

  • Information provided when completing the registration form
  • When uploading KYC documents
  • Financial information provided during payments
  • Duration of contact with the support team
  • When participating in promotional forms or surveys

Automatically Collected Data

  • Through cookies and similar tracking technologies
  • Log data from your device and browser
  • Records of gaming sessions and betting activity
  • Location data (with permission, for app users)

From Third-Party Sources

  • Transaction verification data from payment processors
  • KYC data from identity verification services
  • Risk assessment data from fraud prevention services

Information obtained from third-party sources is always received under a valid agreement and used solely for specified purposes.

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Section 04

How We Use Your Data

Bajemat uses your information only for specific, clear, and lawful purposes. We never use your data for unnecessary or unrelated reasons.

  • Account Management: To create, verify, and maintain your account.
  • Service delivery: To properly operate betting, gaming, and payment services.
  • KYC & Age Verification: For meeting regulatory obligations and protecting minors.
  • Anti-Money Laundering: Monitoring financial transactions to ensure AML compliance.
  • Fraud Prevention: To detect and prevent suspicious activity.
  • Customer Support: To promptly resolve your questions and complaints.
  • Personalized experience: To recommend games and offers tailored to your preferences.
  • Responsible Gaming: To identify problem gambling risks and provide timely support.
  • Legal Obligations: To provide necessary information to government and regulatory authorities.
  • Service improvement: To analyze usage patterns and improve platform performance.

⚠️ Please Note: Bajemat does not sell your personal data to advertisers or use it for marketing purposes without your consent.

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Section 05

Data sharing policy with third parties

Bajemat may share your data with certain third parties on a limited and controlled basis — always for legitimate purposes and under strict confidentiality agreements.

Who We May Share Your Information With

  • Payment processors: Mobile Pay, Nagad, Rocket, and other payment gateways — to process transactions
  • Identity verification services: Authorized bodies for KYC and age verification
  • Technology Partners: Cloud Server & Data Storage Providers
  • Security services: Fraud detection and cybersecurity firms
  • Legal Authorities: When required by a court order or legal obligation
  • Regulatory Authorities: Gaming licensing authorities & financial regulators

Who We Never Share Your Data With

  • Advertisers or marketing companies (without your consent)
  • Other gaming or betting platforms
  • Data brokers or information trading companies
  • Any unauthorized third party

Before sharing data with any third party, we ensure they meet our privacy standards.

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Section 06

Cookies & tracking technologies

Bajemat uses cookies and similar technologies to enhance your browsing experience and maintain platform security.

Types of cookies we use

Cookie Type Purpose Duration
Essential Cookies Login sessions, security tokens Until end of session
Functional cookies Language preference, UI settings 1 year
Analytics Cookies Page visits, click patterns 6 months
Security cookies Fraud Detection 30 Days

Cookie controls

You can delete or disable cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain platform features.

Bajemat does not use third-party advertising cookies. Our analytics cookies are used solely for platform improvement.

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Section 07

Data Retention Period & Storage Location

Bajemat retains your data only for as long as necessary. Retention periods depend on the type of data and applicable legal requirements.

Retention period

  • Account Information: While your account is active + 5 years after closure
  • Financial Transactions: 7 years as required by law
  • KYC documents: Minimum 5 years after account closure
  • Communication Records: 3 Years
  • Gaming Logs: 2 years
  • Cookie Data: 30 days to 1 year (depending on cookie type)

Data Storage Location

Your information is stored on secure cloud servers. Our servers are located in ISO 27001-certified data centers and are under 24/7 security monitoring.

⚠️ Good to Know: Closing your account does not automatically delete all your data. We are required to retain certain information for a specified period to meet legal and regulatory obligations.

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Section 08

Your Data Rights

Bajemat respects your data rights. Under international privacy laws, you have the following rights:

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Right to Access Your Data

You may request to view the information we hold about you.

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Right to Correct Your Data

You can request corrections to any inaccurate or outdated information we hold about you.

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Right to erasure

You may request that your data be deleted under certain conditions.

Right to object to processing

You may object to the use of your data for specific purposes.

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Right to data portability

You may request a copy of your data in a structured, portable format.

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Right to restrict processing

You can request that we restrict the processing of your data in certain circumstances.

To exercise these rights, email us at support@bajemat.bet. We will respond to your request within 30 days.

In some cases, legal obligations may prevent us from deleting or restricting the sharing of certain data. Where this applies, we will let you know the reason.

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Section 09

Data Security Measures

Bajemat follows the highest industry security standards to protect your data. Our security framework operates across multiple layers.

Technical Security

  • 256-bit SSL/TLS encryption — applied to all data transmissions
  • AES-256 encryption — for data stored in the database
  • Two-Factor Authentication (2FA) — for account login
  • Firewall and DDoS protection
  • Regular security audits and penetration testing
  • 24/7 Security Operations Center (SOC) monitoring

Administrative Security

  • Minimum access policy for staff — employees can only access data necessary for their role
  • Regular staff training on data protection and privacy
  • Strict confidentiality agreements with third parties
  • Rapid Response Plan for Data Breach Incidents

⚠️ Your Responsibility: Keep your account password confidential. Never share your login credentials with anyone. If you notice any suspicious activity, contact our support team immediately.

In the event of a data breach, we will notify affected users within 72 hours and provide guidance on the steps they should take.

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Section 10

Child and minor protection

Bajemat strictly prohibits minors (under 18) from participating in gaming and betting. We do not knowingly collect or store any personal information from minors.

  • Age verification is mandatory at registration
  • Proof of age is reviewed as part of the KYC process
  • Additional documentation may be requested in suspicious cases
  • Accounts identified as belonging to minors are immediately suspended

If you become aware that a minor is using bajemat, please notify us at support@bajemat.bet. We will take immediate action.

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Section 11

Privacy Policy updates

Bajemat reserves the right to update this Privacy Policy at any time. When changes are made, we will take the following steps:

  • The "Last updated" date at the top of this page will be revised accordingly
  • For significant changes, a notice will be sent to your registered email address
  • A notification will be shown when you log in to the platform
  • Notice will be given at least 7 days before changes take effect

Continued use of the platform after a new policy takes effect will be considered your acceptance of the updated terms.

Visit this page regularly and keep your email notifications enabled so you never miss an update.

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Section 12

Contact & Complaints

For any questions, concerns, or requests regarding this Privacy Policy, please reach out to our dedicated Privacy team.

  • Email: support@bajemat.bet (include "Privacy" in the subject line for privacy-related inquiries)
  • Live Chat: Available 24/7 — log in to the platform and start a live chat directly
  • Response Time: General queries within 24 hours, complex requests within 30 days

If you are not satisfied with our response, you have the right to file a complaint with the relevant data protection authority.

Our security measures

Why your privacy is protected at Bajemat

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End-to-end encryption

Every transaction and data exchange on your account is fully encrypted with 256-bit SSL — no hacker or third party can access your data.

SSL 256-bit Encrypted
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Your Data Is Never Sold

Bajemat never sells your personal information to advertisers or third parties. Your data is used solely to provide our services.

No Selling Privacy
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In line with international standards

Our Privacy Policy complies with GDPR and international data protection standards. Compliance is verified through regular third-party audits.

GDPR Audited
Fast data request resolution

Requests to view, correct, or delete your data are resolved within 30 days. Urgent cases are handled even faster.

30 Days Quick resolution
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Full Transparency

We clearly explain why each piece of data is collected — in plain, straightforward language. No hidden terms or vague wording.

Transparent Plain language
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Responsible Data Use

Your gaming data is used solely to improve your experience and promote responsible gaming — not for advertising.

Responsible Secured

Play safe

Your privacy is our priority — join Bajemat today

Your data is fully protected at Bajemat. Register on our secure and trusted platform to enjoy the best betting experience.

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